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FAQ - General

​How long does shipping take?

Our toppers are handmade to order. This is allows us to ensure premium quality of each design. Orders of regular items are processed and shipped within 4 -6 business days. During the holiday season (…

Updated 3 years ago by Carter

How to Remove a Topperswap Topper?

Our badge ID reels feature a secure magnet that makes it easy to swap toppers. This video demonstrates how to remove the topper from the magnet. Some people have no issues taking the topper off by pi…

Updated 1 year ago by Carter

Return Policy

RETURNS ---- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in…

Updated 1 year ago by Carter

My badge reel broke! What are my options?

We do our absolute best to ensure that we only send out high quality, and carefully vetted badge ID reels. If your badge reel broke within 60 days of your purchase date, please email us at support@to…

Updated 1 year ago by Carter

What is the best way to contact us?

During business hours, the quickest way to contact us is to open a ticket by filling out the form here: https://support.topperswap.com. Please allow 1-2 business days to get a response back from our…

Updated 2 years ago by Carter

How do I track my package?

You can check on the status of your order at any time by going to the following link: Order Status.

Updated 3 years ago by Carter

I made a mistake on my order ... can I change it?

If this happens to you, just contact us through live chat or the contact form as soon as you can and we MIGHT be able care of it. However, we can't make any promises. Many of our products are made to…

Updated 3 years ago by Carter

My order has shipped, but I cannot track it?

Some orders are shipped using non-trackable shipping methods. These should arrive within up to 5 business days to deliver depending on location. If it has been longer than 5 business days and you sti…

Updated 3 years ago by Carter

How long does it take for an order to arrive?

Our toppers are handmade to order. This is allows us to ensure premium quality of each design. Orders of regular items are processed and shipped within 4-6 business days. During the holiday season (t…

Updated 3 years ago by Carter

Types of Clips on Reels - What is the difference between Alligator Clip and Slide Clip?

You can choose between alligator clip and slide clip. Slide clip - slides securely to your pocket area or waist band. Alligator clip - can be clipped anywhere. Has teeth to prevent from falling off.…

Updated 3 years ago by Carter

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